Phil Morgan is an independent consultant, commentator and speaker on social housing. He has been England's leading authority on tenant involvement for over a decade.
As the former Chief Executive of TPAS and Executive Director of Tenant Services at the Tenant Services Authority, he has made sure that tenant involvement is at the very heart of social housing. He was the co-author of the Regulatory Framework that all social housing landlords have to meet.
Phil works with landlords and tenants to set up,
recruit, support, train, mentor and review Tenant Scrutiny Panels (which he initiated). He
also conducts reviews of tenant involvement and works with landlords on
Phil's fifth Annual Report has been published and he has published a Spring Newsletter. Phil has also published a third report into Learning from Regulatory Downgrades and what Housing Associations can learn from them. He has carried out regulatory compliance checks for C&C and Waltham Forest HA.
Phil is currently acting as Residents Friend at C&C supporting their Resident Scrutiny Panel. He also mentors LB Kingston's Resident Improvement and Scrutiny Panel and is supporting Genesis HA's Customer Scrutiny Panel. Phil is also working with Rooftop recruiting to their Resident Excellence Panel and widening out their involvement offer. He is also working with Mount Green HA's Resident Scrutiny Panel.
He recently held training sessions for Peak Performance, the scrutiny panel for Peak Valley Housing and Hexagon's Residents Forum.
Phil also carried out a governance and compliance review for Waltham Forest HA, and Wrekin Housing Trust on consumer compliance and appointment of Tenant Board Members.
He has previously worked with LB Hammersmith and Fulham on a review of resident involvement, helped set up Red Kite Community Housing Improvement Commission, Shropshire Housing Group's Tenant and Resident Improvement Panel and Rochdale Boroughwide Housing's Tenant Scrutiny Commission, supported LB Croydon award winning Tenant Scrutiny Panel on their first three service reviews, Dudley Council in setting up their Housing Board and West Lancashire Borough Council on regulatory compliance. He has also supported Jephson's award winning Scrutiny Panel and CBHA's Resident Scrutiny Panel.
Phil is the Chair of Wulvern Housing.
Phil has published a Case Study into how resident scrutiny can drive housing and care accountability and a related article for the Guardian. Phil has been interviewed by BBC 5 Live, BBCs Radio West Midlands, Three Counties, Kent and Merseyside.
His most recent articles are:
"Just over 6 years ago I was thinking about what to do next. Having led the Tenant Participation Advisory Service (TPAS) for ten successful years, I had taken the idea of tenant scrutiny and local offers into the Tenant Services Authority and seen them implemented into its regulatory framework.
I met ALMO and housing association chief executives, directors of housing, contractors, tenants, housing agencies – lots of people I’d worked closely with. And I became confident of a market – in consultancy and commentating – for someone with integrity and honesty to stand up for tenant involvement and improving services.
My approach to widening involvement – by improving services and anchoring it through robust scrutiny – remains as vital as it has ever been. I’m pleased to have worked with a range of landlords and tenants and helped realise many achievements . And I’m pleased to be able to comment on major housing matters through 24dash.com and Housing magazine. I’ve also continued my voluntary activity through being the Chair of Healthwatch Salford, the Guardian’s Housing Advisory Panel, and the Manchester Jazz Festival."