Phil Morgan is an independent consultant, commentator and speaker on social housing. He has been Englands's leading authority in tenant involvement for over a decade.
As the former Chief Executive of TPAS and Executive Director of Tenant Services at the Tenant Services Authority, he has made sure that tenant involvement is at the very heart of social housing. He was one of the architects of the Tenant Involvement and Empowerment Standard that all social housing landlords have to meet.
Phil is currently acting as Residents Friend at Central and Cecil supporting their Resident Scrutiny Panel, acting as a critical friend for Jephson in developing their approach to resident scrutiny and involvement, working with Shropshire Housing Group to set up a Resident Scrutiny Panel, supporting Peabody's Resident Consultative Panel and Kingston Council with working with staff and tenants in setting up their resident scrutiny approach. He is hosting a webinar on resident scrutiny on Friday 7th November and was a facilitator at the International Union of Tenants triennial conference in Krakow in late October. Phil will also be speaking at the Achieving Excellence Through Tenant Involvement Conference in Belfast in December.
He has previously worked with LB Hammersmith and Fulham on a review of resident involvement, helped set up Red Kite Community Housing Improvement Commission and Rochdale Boroughwide Housing's Tenant Scrutiny Commission, supported LB Croydon Tenant Scrutiny Panel on their first two service reviews and West Lancashire Borough Council on tenant scrutiny.
He has written the first Voluntary Undertaking on consumer regulation and helped previously non-compliant landlords meet the regulatory Standards.
Phil has published a Case Study into how resident scrutiny can drive housing and care accountability and a related article for the Guardian. Phil has been interviewed by BBC 5 Live, BBCs Radio West Midlands, Three Counties, Kent and Merseyside.
Phil is the Vice Chair of Wulvern Housing.
His most recent articles are:
"Just over 2 years ago I was thinking about what to do next. Having led the Tenant Participation Advisory Service (TPAS) for ten successful years, I had taken the idea of tenant scrutiny and local offers into the Tenant Services Authority and seen them implemented into its regulatory framework.
I met ALMO and housing association chief executives, directors of housing, contractors, tenants, housing agencies – lots of people I’d worked closely with. And I became confident of a market – in consultancy and commentating – for someone with integrity and honesty to stand up for tenant involvement and improving services.
My approach to widening involvement – by improving services and anchoring it through robust scrutiny – remains as vital as it has ever been. I’m pleased to have worked with a range of landlords and tenants and helped realise many achievements . And I’m pleased to be able to comment on major housing matters through 24dash.com and Housing magazine. I’ve also continued my voluntary activity through Wulvern Housing, CIH North West Branch, St Hilda’s CE Primary School the Guardian’s Housing Advisory Panel and the Manchester Jazz Festival."