Phil Morgan is an independent consultant, commentator and speaker on social housing.
As the former Chief Executive of TPAS and Executive Director of Tenant Services at the Tenant Services Authority, Phil has made sure that tenant involvement is at the very heart of social housing. He was the co-author of the Regulatory Framework that all social housing landlords have to meet.
Phil works with landlords and tenants to set up,
recruit, support, train, mentor and review Tenant Scrutiny Panels (which he initiated). He
also conducts reviews of tenant involvement and works with landlords on governance and regulatory compliance.
Phil also carried out the following:
Residents Friend at C&C
Reviewing Slough BC's approach to resident involvement and consumer compliance
Cannock Chase - review of resident involvement
Rooftop - review of resident involvement and recruitment to Resident Excellence Panel
Genesis - support for setting up, recruiting and supporting their Customer Scrutiny Panel. Also supporting recruitment to customer governance positions
Waltham Forest HA - governance and compliance review
Wrekin Housing Trust - on consumer compliance and appointment of Tenant Board Members.
Shropshire Housing Group - setting up and recruiting their Tenant and Resident Improvement Panel
Rochdale Boroughwide Housing - setting up and recruiting their Tenant Scrutiny Commission
LB Croydon - supporting award winning Tenant Scrutiny Panel on their first three service reviews and induction for staff and Panel members
Dudley Council - setting up their Housing Board
West Lancashire Borough Council - regulatory compliance.
Jephson - setting up and recruiting award winning Scrutiny Panel
CBHA - rebooting their Resident Scrutiny Panel.
Phil was the Chair of Wulvern Housing and after their merger is now a Guinness Partnership Board Member and sits on their Service and Performance, and Remuneration and Nomination Committees. Phil is Chair of Healthwatch Salford and a member of the GM Population Health Delivery Board. Phil is on the Panel of Advisors to the Housing Ombudsman. Phil has been interviewed by Talk Radio, BBC Radio 4, BBC 5 Live, BBCs Radio London, West Midlands, Three Counties, Kent and Merseyside.
An In-Conversation article can be found here.
His most recent articles are:
"Just over 9 years ago I was thinking about what to do next. Having led the Tenant Participation Advisory Service (TPAS) for ten successful years, I had taken the idea of tenant scrutiny and local offers into the Tenant Services Authority and seen them implemented into its regulatory framework.
I met ALMO and housing association chief executives, directors of housing, contractors, tenants, housing agencies – lots of people I’d worked closely with. And I became confident of a market – in consultancy and commentating – for someone with integrity and honesty to stand up for tenant involvement and improving services.
My approach to widening involvement – by improving services and anchoring it through robust scrutiny – remains as vital as it has ever been. I’m pleased to have worked with a range of landlords and tenants and helped realise many achievements."